Manage tasks

Track work on the Tasks tab — switch between list and column views, create and assign tasks, complete them, and edit their details.

The Tasks tab is where day-to-day work lives: cleanings, turnovers, and maintenance jobs. Tasks are grouped by the person they’re assigned to and, with each person, sorted into time buckets so the most urgent work is on top.

Cleaning tasks created for you

You won’t find every task on this list by hand. Superhost automatically creates cleaning tasks around your reservations, so a stay always has its cleaning covered without you adding it. These appear alongside the tasks you create, and each one carries a chip that tells you what kind of clean it is:

• Turnover — between a checkout and the next check-in on the same unit
• Pre-arrival refresh — a freshen-up before a guest arrives
• Post-checkout — the clean after a guest leaves

Because Superhost adds these for you, you’ll see cleaning tasks on the board that you didn’t create yourself. That’s expected — open one to see exactly which stay it’s tied to.

The Tasks screen

Open the Tasks tab. Tasks are organised by assignee. Your own tasks appear first, then an Unassigned group for work that still needs an owner, then your teammates. Within each person, tasks are split into sections:

• Unscheduled — loose chores with no fixed date; this section sits at the top of each person’s list so quick reminders don’t get buried
• Overdue — past their date
• Today
• Upcoming
• Completed (only when completed tasks are shown — see below)

When you’re looking across more than one property, each task card shows a small coloured property dot next to the property name, so you can tell at a glance which place a task belongs to.

Switch the view

Two toggles sit at the top right of the Tasks screen:

• Show / hide completed — tap the to show finished tasks or hide them again. When shown, each group gains a collapsed Completed section.
• List / column view — tap the to switch between a vertical list (one assignee per expandable section, best on a phone) and a side-scrolling column board (one lane per assignee).

Both views show the same tasks and the same ordering — the toggle is purely how they’re laid out.

Use the property switcher and teammate filter at the top of the app to narrow tasks to one property or one staff member.

Create a task

1. Tap the + button

   Tap the + at the top right of the Tasks screen to open the New Task form.

2. Fill in the details

   • Title (required)
   • Description (optional)
   • Type — cleaning or maintenance
   • Status — starts as Pending
   • Priority — low, medium, or high
   • Property (required) and Unit
   • Date — optional; leave it empty for a loose chore. When you set a date, Start Time and End Time become required. Clearing the Date on an existing task turns it back into an unscheduled chore and removes its start and end times.
   • Assigned To — the staff member who should do it
3. Create it

   Tap Create. The task appears in the right group and time section for its assignee and date.

Creating tasks is limited to roles that can manage work — if you don’t see the + button, your role doesn’t allow it. See Roles & permissions.

Task details

Tap any task card to open its details. Alongside the kind chip (for cleaning tasks) and the current status, you’ll see:

• Where — the unit and, beneath it, the property name. A coloured dot marks the property so cross-property work is easy to place.
• When — the task’s time window. For cleaning tasks tied to a stay, a line underneath anchors it to the booking, for example “After checkout at … · Before check-in at …”, “Before check-in at …”, or “After checkout at …”.

Prep for

When a task is preparing a unit for an arriving stay, a Prep for block gives the person doing it everything they need at a glance:

• The number of guests and their names
• Pets, Accessibility, and Dietary notes, when the reservation has them
• Check-in time, with the guest’s estimated arrival (ETA) when it differs from the standard check-in
• The booking channel the stay came via (for example Airbnb, Booking.com, Vrbo, or Direct)
• Special requests left on the reservation
• A View full reservation link to open the booking in full

For a turnover, a Cleaning up after link points back to the previous stay, so you can see who just checked out.

Activity

Each task keeps an Activity history showing changes over time, so you can see how a task has been updated and by whom.

Edit and complete a task

To change a task, open it and edit the form. You can update any field, change the Assigned To person, or reschedule it.

To complete a task, set its Status to Completed and save. It moves into the Completed section, which you can reveal with the show-completed toggle. The other statuses are Pending, In Progress, and Cancelled.

Assigning by availability

When you pick someone for Assigned To, the picker reflects their availability and time off for the task’s time slot:

• Teammates who are off or outside their hours are sorted to the bottom of the list, each with a short reason such as “Away through Fri” or their available hours.
• A chosen teammate who’s unavailable shows a · off marker next to their name.
• Picking someone who’s unavailable asks you to confirm first — “Assign anyway?” — so you can still cover genuine one-offs and emergencies.